1. Who we are and what these terms cover

Builders Ready is a software service operated by Mehraj Consultancy Ltd, a company registered in England and Wales with company number 14161216 ("we", "us", "our"). Our registered office details are on file with Companies House.

These Terms and Conditions (these "Terms") form a binding agreement between you (the "Builder", "Customer", "you") and us. They govern your access to and use of the Builders Ready software-as-a-service platform, including the web application at buildersready.uk and the Builders Ready mobile application (together, the "Service").

By creating an account, clicking "I agree", or otherwise accessing the Service, you confirm you have read, understood and agree to be bound by these Terms. If you don't agree, don't use the Service.

2. Definitions

Tenant — your business's isolated workspace within the Service, including your branding, projects, team members and clients.
Project Manager / PM — a user you invite to your Tenant who can manage projects on your behalf.
Client — an end customer of your business that you invite to view the projects you manage for them.
Client Data — data your Tenant uploads or generates about projects, including photos, messages, decisions, variations and invoices.
Subscription — the recurring paid plan you choose from the tiers we offer (currently Starter, Pro or Unlimited).

3. The Service

Builders Ready is a multi-tenant client-portal platform for construction and renovation businesses. Each Tenant gets a branded experience for its team and its Clients, with features including project timelines, site-visit updates with photos, decision tracking, variation sign-off, invoice management, and messaging.

We provide the platform; you provide the content and decide who you invite to it. The full current feature list is at buildersready.uk. We may add, remove or modify features over time; we'll give reasonable notice of material changes that materially affect how you use the Service.

4. Your account

To use the Service you must create an account with accurate information and keep it up to date. You're responsible for keeping your password confidential and for all activity that happens under your account. You must be at least 18 years old and have authority to bind your business to these Terms.

You agree not to share login credentials between people. Each Project Manager and each Client should have their own account, accessed via the invitation flow.

5. Fees, trial and billing

The Service is offered on a 14-day free trial. Your payment card is collected at signup but you're not charged during the trial. At the end of the trial we automatically renew you onto the Subscription tier you selected at the price shown on our pricing page at the time you signed up.

All prices are quoted exclusive of UK VAT. VAT is added at checkout where applicable. Subscription fees are non-refundable except where required by law, or in our reasonable discretion (for example, where we've been unavailable for an extended period due to our fault).

You can change tier, switch between monthly and annual billing, update payment method or cancel from Stripe's customer portal, accessible from your settings page. Cancellations take effect at the end of your current billing period; we don't prorate mid-period downgrades unless we choose to in our reasonable discretion.

If your card is declined, we may attempt to recharge it within a reasonable window. If we're unable to collect payment, we may suspend your access until payment is received. If the account remains unpaid for more than 30 days, we may terminate it.

6. Project-count tier limits

Your Subscription includes a maximum number of active projects (the "Project Limit"). Active projects are those with status "active" or "on hold". Completed and archived projects don't count toward the Limit.

When you reach your Limit, the Service prevents creation of further active projects until you either archive a completed project or upgrade your tier.

7. Your responsibilities

You're responsible for the accuracy and lawfulness of everything your Tenant uploads or generates — Client Data, project details, invoices, brand assets, bank details, communications.
You must have a lawful basis to process the personal data of any individuals you invite or whose information you upload — Clients, Project Managers, or anyone else.
You must not use the Service to upload unlawful, defamatory, infringing or harmful content; to send spam; to scrape data belonging to other Tenants; or to attempt to circumvent the platform's tenant isolation.
You must not reverse-engineer, decompile or attempt to derive source code from the Service, except to the extent permitted by mandatory law.

8. Data protection

For your own Tenant data and Client Data, you are the "data controller" and we are the "data processor", as those terms are defined in UK GDPR. We process Client Data only on your documented instructions, which include your use of the Service in line with these Terms.

Our handling of personal data is set out in our Privacy Policy, which forms part of these Terms.

We store data in the UK / EU. Where we use sub-processors (such as Supabase, Stripe, Resend and Vercel) we ensure appropriate safeguards are in place.

If you require a separate Data Processing Agreement (DPA), email us at info@buildersready.uk and we'll provide one based on the ICO's standard contractual clauses.

9. Intellectual property

We retain all rights, title and interest in the Service itself — the software, design, documentation, name and branding. We grant you a non-exclusive, non-transferable licence to use the Service in accordance with these Terms for the duration of your Subscription.

You retain all rights to your Tenant data, Client Data, brand assets and any content you upload. By using the Service you grant us a limited licence to host, display and process that content as needed to provide the Service to you.

10. Service availability

We aim to keep the Service available 24/7 but don't guarantee uninterrupted access. We may perform scheduled maintenance, which we'll attempt to do outside UK business hours and notify you of where reasonably possible. We're not liable for downtime caused by third-party infrastructure providers (Supabase, Stripe, Resend, Vercel, Cloudflare, Apple, Google) or events outside our reasonable control.

11. Suspension and termination

You may cancel your Subscription any time from the customer portal. On cancellation, your access continues until the end of your current billing period; after that your Tenant becomes read-only for 7 days, then archived for a further 30 days, then permanently deleted unless you re-subscribe or request data export.

We may suspend or terminate your account immediately if we reasonably believe you have breached these Terms in a material way, used the Service to harm others, or failed to pay fees due. Where reasonable, we'll give notice and a chance to cure the breach first.

12. Limitation of liability

Nothing in these Terms excludes or limits liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or anything else that can't be excluded or limited by UK law.

Subject to the above: (a) we are not liable for indirect, special, consequential, or punitive damages, or for loss of profit, revenue, goodwill, business opportunity or anticipated savings; and (b) our total aggregate liability arising out of or in connection with the Service in any 12-month period is limited to the fees you paid us during the prior 12 months, or £1,000, whichever is the lower.

13. Indemnity

You agree to indemnify us against any third-party claims, losses, damages or costs arising from: your Tenant's use of the Service in breach of these Terms; content you upload that infringes third-party rights; or your failure to comply with applicable law in relation to Client Data.

14. Changes to these Terms

We may update these Terms from time to time. If we make material changes we'll notify active Tenants by email at least 14 days before they take effect. Continued use of the Service after the effective date constitutes acceptance. If you don't accept material changes, you may cancel before they take effect and any prepaid fees for the period after cancellation will be refunded on a prorated basis.

15. Governing law and jurisdiction

These Terms and any dispute arising out of or in connection with them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.

16. Contact

Questions about these Terms? Email us at info@buildersready.uk.